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Posted: Wednesday, 19 April 2017, 8:28

Education: Manager

Change Manager || Capgemini

Roles and Responsibilities
? Drive actions that increase the percentage of changes that are implemented correctly first time;
? Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt;
? Ensure that all changes are managed as planned within the timescales agreed with the change requester;
? Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service;
? Ensure all changes comply with internal Capgemini controls and customer/regulatory controls;
? Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System;
? Organize Change Advisory Board Meetings (CAB), ensure agenda and papers are issued to participants in good time;
? Review, monitor and communicate the progrss and final outcome of changes to all relevant parties;
? Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability;
? Ensure configuration items (CI) are liked to the change;
? Ensure that full approval is granted prior to implementing changes;
? Ensure change related documentation is completed and updated;
? Ensure Capgemini global process for Change Management is utilized.
Customer/Supplier Relationship
? Drive actions that minimize disruption to our customer’s environments due to changes;
? Keep costs of change activities down;
? Establish credibility with the client, delivery teams and 3rd party suppliers;
? Understand the clients business and the impact of changes you manage on their environment.
Service Excellence
? Prioritizing of own work to meet internal/external deadlines;
? Problem identification and resolution analysis.



Nirmala B

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• Location: Delhi

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