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Posted: Saturday, 4 March 2017, 10:05

Job responsibilities:
- Understand clouds Cloud platform's contract management features and processes.
- Support alliance partners on various aspect of Cloud platform
o Contract Management
o Supplier Performance
o Financial Management
o Risk Management
o Relationship Management
o Help Desk
- Ensuring client SLA are met as per clientcontract with clients
- Ensuring client satisfaction and quality of deliverables
- Perform through quality assurance to ensure consistency and quality.
- Engage with client through written and verbal communication.
- Customize documents and templates for service operations team
- Work with the development team for process improvement and automation
Required Skills
- At least 8: 12 years of relevant experience in managing IT contracts
- Experience in Service (IT, ADM) Supplier Governance will be added advantage
- Educational Qualification : Graduate, preferably with MBA degree
- Prior experience in outsourcing industry
- The incumbent must have ability and orientation to work on simple to complex documents with high degree of quality and accuracy.
- Knowledge of outsourcing industry including IT, Software development and BPO
- Experience in managing supplier of services like Application Development, IT Infrastructures.
- Experience in handling Tier 1 IT supplier and managing outsourcing contracts.
- Experience in Account Management with large client in outsourcing space.
- Communication Skills : Ability to interact comfortably on teleconference and through mails with Client Personnel, Client Service Provider and Account Management team.
- Good inter:personal skills with an ability to work in a culturally diverse environment and teams
- Self:motivated and able to work independently with limited supervision
- Ability to deliver as per instructions in a time committed manner
- Flexible on timings and willingness to work in an unstructured environment


• Location: Delhi, delhi/ ncr

• Post ID: 32629587 delhi is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017