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Posted: Saturday, 4 March 2017, 10:05

Job responsibilities:
- Understand clouds Cloud platform's contract management features and processes.
- Support alliance partners on various aspect of Cloud platform
o Contract Management
o Supplier Performance
o Financial Management
o Risk Management
o Relationship Management
o Help Desk
- Ensuring client SLA are met as per clientcontract with clients
- Ensuring client satisfaction and quality of deliverables
- Perform through quality assurance to ensure consistency and quality.
- Engage with client through written and verbal communication.
- Customize documents and templates for service operations team
- Work with the development team for process improvement and automation
Required Skills
- At least 8: 12 years of relevant experience in managing IT contracts
- Experience in Service (IT, ADM) Supplier Governance will be added advantage
- Educational Qualification : Graduate, preferably with MBA degree
- Prior experience in outsourcing industry
- The incumbent must have ability and orientation to work on simple to complex documents with high degree of quality and accuracy.
- Knowledge of outsourcing industry including IT, Software development and BPO
- Experience in managing supplier of services like Application Development, IT Infrastructures.
- Experience in handling Tier 1 IT supplier and managing outsourcing contracts.
- Experience in Account Management with large client in outsourcing space.
- Communication Skills : Ability to interact comfortably on teleconference and through mails with Client Personnel, Client Service Provider and Account Management team.
- Good inter:personal skills with an ability to work in a culturally diverse environment and teams
- Self:motivated and able to work independently with limited supervision
- Ability to deliver as per instructions in a time committed manner
- Flexible on timings and willingness to work in an unstructured environment

Source: https://www.tiptopjob.com/jobs/64065371_job.asp?source=backpage


• Location: Delhi, delhi/ ncr

• Post ID: 32629587 delhi
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